Appointment reminder calls for clinics and labs in India
An AI agent calls each patient before their visit. It confirms they can come, and if they cannot, offers to reschedule so the slot does not go empty. It never gives medical advice or discusses clinical details.
Hello Mrs Sharma, this is a friendly reminder from City Care Clinic about your appointment on Thursday at 11am. Is now an okay time to talk for a minute?
CUSTOMERThursday mushkil hai. Saturday subah ho sakta hai?
Why reminders and follow-ups slip
Patients forget appointments, or find out late that the time no longer works. A missed slot is lost time for the doctor and a longer wait for everyone else.
Front-desk staff do try to call, but reminder calls compete with walk-ins and the phone at the desk. Follow-ups - results ready, a check-up due, a prescription to renew - are the first thing to slip.
Appointment reminder calls and patient follow-up calling are routine and repeatable, which makes them a good job for an AI agent that follows your script every time.
How the AI agent handles a reminder
Start from the ready-made agent template, then change any step in the visual flow builder. Test it by typing, by talking in your browser, or with a real call to your own phone before you publish.
Your appointment list reaches OyeHello
Upload tomorrow's appointments as a CSV, send them with the REST API, or feed them from a Google Sheet.
The agent asks for consent first
It confirms it is speaking to the patient and asks if it can continue before sharing any details.
It reminds them of the date and time
It reads out the appointment from your list, and nothing about the reason for the visit.
It confirms attendance
If the patient can come, that is recorded. If not, it offers to reschedule.
It reschedules if needed
It captures a preferred slot, or books it live through Google Calendar, Calendly or Cal.com if you connect one.
Clinical questions go to your team
If the patient asks anything medical, the agent says the clinic team will help and arranges a callback or transfers the call.
Appointment details on WhatsApp
The agent can send an approved WhatsApp template with the appointment date, time and address during the call, so the patient has it in writing.
WhatsApp on OyeHello →- Send the confirmed or new appointment on WhatsApp mid-call
- Timed WhatsApp reminder from your board closer to the visit
- Patient replies on WhatsApp go to a WhatsApp AI agent or your team inbox
What you connect
Google Calendar, Calendly or Cal.com
Check free slots and book the new appointment live on the call.
CSV upload
Upload the next day's appointments and run them as a scheduled campaign.
REST API and webhooks
Book a reminder call for a set time up to 30 days ahead, and get the outcome back on a signed webhook.
Google Sheets
Feed appointments in from a sheet, and log every outcome as a row.
HubSpot, Salesforce or Zoho CRM
Log the call on the patient's record if your clinic runs on a CRM.
Warm transfer
Hand the call to your front desk when a patient needs a person.
Careful by design
Your calling rules are checked before every number is dialled, not after. Consent and opt-outs are kept in a tamper-evident record you can export.
Security and compliance →- The agent asks for consent and confirms the patient before sharing any details
- It never gives medical advice and never discusses results, symptoms or the reason for the visit
- Anything clinical is handed to your team with a callback or transfer
- Numbers on India's DND register, your do-not-call list or opted out are never dialled
- Calls only go out within the pack’s calling hours: 10am to 9pm IST on the India pack, TRAI’s default for promotional calls
- Frequency caps limit how often one person is called and the gap between calls
- Block calling on holidays and festival dates you choose
- "Don't call me" is recorded and blocks that number across your workspace
- Optional opening line that says it is an AI assistant, in the caller's language
- Every skipped call shows which rule stopped it
Remind patients in the language they are comfortable with
Pick a calm voice from 37 natural voices; every voice speaks all supported languages. In Hindi and other Indian languages the agent uses verb forms that match the voice's gender, and it switches language only when the patient asks.
What an appointment reminder call costs
One price for every call: ₹6/min, paid from a prepaid wallet. No plans, no minimums. Every new workspace gets ₹1,000 of free credit.
See full pricing →Calls are billed per minute, rounded up, so a 40-second call counts as one minute. Calls blocked by your calling rules cost nothing. These amounts come out of your wallet with no GST; GST (18%) is added only when you top up. These figures are arithmetic on call length only; your real call lengths show in your call logs.
Appointment reminder calls: common questions
An AI agent calls each patient before their visit, confirms they can attend, and offers to reschedule if they cannot. The answers are saved for your front desk.
Yes. There are ready-made healthcare agents for results-ready notices (without reading any results), medication check-ins and check-up or prescription renewal reminders. Each offers to book a visit and never gives clinical advice.
Yes, if you connect Google Calendar, Calendly or Cal.com. The agent checks free times and books during the call. Without a calendar, it records the preferred slot for your team.
No. The ready-made agents are told never to give medical advice or discuss clinical details. Medical questions are passed to your team.
Calls are billed per minute at ₹6/min, rounded up. There are no plans or minimums, and new workspaces get ₹1,000 of free credit.
Fill every appointment slot with a reminder call
Start from the ready-made appointment reminder agent, connect your calendar, and test it on your own phone first.