Deleting your data from OyeHello.

OyeHello is operated by Hotreloads Digital Private Limited ("Hotreloads", "we", "us"). This page explains how to have your personal data deleted from OyeHello. It covers businesses that use OyeHello (including those who connected Facebook or WhatsApp through "Sign in with Meta"), and people who were called, messaged or chatted with by an agent running on OyeHello.

It sits alongside our full privacy policy at oyehello.ai/privacy, which describes what we collect and how long we keep it.

Workspace owners and admins can remove data themselves from the OyeHello console:

• Disconnect WhatsApp or Facebook. Open the WhatsApp integration in the console and choose Disconnect. We immediately delete the Meta access token and account identifiers we stored for your workspace, and stop sending or receiving WhatsApp messages on your behalf.
• Erase a contact. Workspace admins can open the contact, use the ⋯ menu and choose Erase contact. Their calls, recordings, transcripts, messages and captured details are deleted, and their number is kept only on a suppression list so they are not contacted again.
• Close your whole workspace. The workspace owner can go to Account settings → Danger zone → Close workspace. Closing is reversible by contacting support within 30 days; after that, workspace data is deleted or anonymised within 90 days of closure, except records we must keep by law (for example tax invoices). To have it deleted sooner, email us after closing.
• Remove OyeHello from Facebook. If you connected your business through Meta, you can also revoke our access from Facebook → Settings & privacy → Settings → Business integrations. This stops our access; to delete the data we already hold, use the options above or email us.

The business that contacted you decides why your data is processed, so the quickest route is to ask that business to delete it. You can also write to us directly: we will verify the request, delete your data from that business's workspace on their behalf (or pass the request to them), and add your number to a suppression list so you are not contacted again through OyeHello.

Email [email protected] with the subject "Data deletion request" and include:

• Who you are. Your name and the phone number or email address the data is linked to.
• Where it came from. The business name or OyeHello workspace, if you know it, and roughly when you were contacted.
• What to delete. Everything, or specific items such as a call recording or a WhatsApp conversation.

We confirm we have received your request and may ask you to verify that the data is yours, for example by replying from the phone number or email address concerned. We then delete the data, including any archived copies linked to you, and confirm when it is done. Some records may be kept where the law requires it (such as billing, tax or compliance audit records); we will tell you if that applies.

Operating entity: Hotreloads Digital Private Limited, HSR Layout, Bengaluru, Karnataka 560102, India. For any deletion or privacy matter, email [email protected]. Grievance officer details are in section 15 of our privacy policy.