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Voice AI for online retail & D2C

Confirm every order, recover every cart

OyeHello voice agents confirm COD orders before they ship, win back abandoned carts, schedule deliveries, and collect post-purchase feedback, in the language your shopper speaks, day and night.

Lower RTODND scrubbedShopify & WMS ready11 languages
MI
Mira · COD confirmationoutbound · Tamil
Live · 00:31
AGENT

வணக்கம் ரோஹன் அவர்களே, உங்கள் ₹1,299 COD ஆர்டரை உறுதிப்படுத்த வேண்டியிருந்தது. நீங்கள் அதை வைத்துக்கொள்ள விரும்புகிறீர்களா?

CALLER

ஆம் நிச்சயமாக, நாளைக்குள் அனுப்பிவிடுங்கள்.

Order confirmed · released to dispatchIntent: keep orderAddress verified
−38%RTO on confirmed COD orders
+22%Abandoned carts recovered
200K+Order calls / peak day
24/7Always-on order & support calls
Call flows

Ready-made flows for every retail call

01

COD order confirmation

Call every cash-on-delivery order before dispatch, confirm intent, re-verify the address, and hold unconfirmed orders, to slash returns and RTO.

02

Abandoned-cart recovery

Re-engage shoppers who left items behind with a timely, personal nudge, answer questions, and send a checkout or offer link on the call.

03

Delivery scheduling

Coordinate a delivery slot that actually works for the customer, cutting failed attempts and reattempt costs.

04

Post-purchase CSAT & reviews

Collect feedback and star ratings right after delivery, flag unhappy customers for a callback, and prompt happy ones to review.

Compliance

Reach shoppers without over-calling

The generic-safe pack keeps order and marketing calls within regulation, so you protect the brand and the customer relationship on every dial.

See compliance packs
DND / NCPR scrubbing
Configurable calling window
Frequency caps to avoid over-calling
Opt-out captured and honored
Multilingual for every pin code
Every call recorded and retained
How it works

From order feed to confirmed dispatch in days

1

Connect your store

Sync orders and carts from Shopify or your OMS. Order fields become call variables automatically.

2

Pick your flow

Choose COD confirmation, cart recovery, delivery scheduling, or CSAT, and attach the generic-safe compliance pack.

3

Launch and scale

Go live, watch confirmations and recovered carts sync back, and scale to thousands of concurrent calls on sale days.

"COD confirmation calls used to be a call-centre bottleneck. With OyeHello every order is confirmed within minutes, and our RTO dropped 38% in the first quarter."
Neha AgarwalHead of Operations, a D2C brandD2C · 40K orders / month
FAQ

Ecommerce & retail, answered

The agent calls every COD order before dispatch, confirms the buyer still wants it and will be available, and re-verifies the address. Unconfirmed orders are held back, cutting returns and wasted shipping.

Yes. OyeHello calls shoppers who left items in their cart with a timely, personal nudge, answers questions, and can send a checkout or discount link on the call.

Yes. The platform scales to thousands of concurrent calls, so peak-season order confirmations and recovery calls go out instantly without extra headcount.

Native integration for Shopify, plus webhooks and a REST API to sync orders from popular OMS/WMS tools and write outcomes back.

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Put your order calls on autopilot

See OyeHello confirm a live COD order on your own catalog. Most stores go live within a week.

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