Confirm every order, answer every shopper
OyeHello agents confirm COD orders by phone, handle order updates and returns on WhatsApp, and answer product questions on your website chat, in the language your shopper speaks.
வணக்கம் ரோஹன் அவர்களே, உங்கள் ₹1,299 COD ஆர்டரை உறுதிப்படுத்த வேண்டியிருந்தது. நீங்கள் அதை வைத்துக்கொள்ள விரும்புகிறீர்களா?
CALLERஆம் நிச்சயமாக, நாளைக்குள் அனுப்பிவிடுங்கள்.
Ready-made flows for every shopper conversation
COD order confirmation
Call cash-on-delivery orders before dispatch, confirm the buyer still wants it, and re-verify the address so fewer parcels come back.
Abandoned-cart calls
Call shoppers who left items behind with a timely, personal nudge. New leads from Shopify or a web form are called as they arrive.
Product questions on your site
Website chat answers sizing, stock, shipping and policy questions from your own catalogue and help pages, and shows where each answer came from.
Order updates on WhatsApp
Send order, shipping and delivery updates from your own WhatsApp number with approved templates, and answer replies with an AI agent.
Returns and exchanges
A WhatsApp agent takes return requests, collects the reason and order number, and passes the case to your team when it needs a person.
Post-delivery follow-up
Send a WhatsApp follow-up after delivery to ask for feedback. It is cancelled automatically if the customer replies first.
Reach shoppers without over-calling
Calling rules are checked before every number is dialled, and marketing messages only go to people who opted in.
See compliance packsFrom order feed to confirmed dispatch
Connect your store
Connect Shopify, upload a CSV, or send orders in through the REST API. Order fields become variables the agent can say.
Pick your flow
Start from a ready-made COD confirmation or abandoned-cart template, or build your own. Choose calls, chat or WhatsApp.
Launch and watch
Confirmed, cancelled and needs-a-person orders sort themselves onto an outcome board, and your team can take over any chat.
Ecommerce & retail, answered
The agent calls COD orders before dispatch, confirms the buyer still wants the order and will be available, and re-verifies the address. You see each result on an outcome board.
Yes. A WhatsApp agent on your own Business number can send approved order-update templates, take return requests, and pass anything tricky to your team in the shared inbox.
Yes. Add the chat widget with one line of code. The agent answers from your catalogue and help pages, and can send visitors to a page or open a link.
Shopify is connected directly, so the agent can look up order status. Other systems connect through a REST API and signed webhooks.
Put your order conversations on autopilot
See OyeHello confirm a live COD order, or answer a shopper on chat and WhatsApp.