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Trust and security

Your calls and your data, protected by design.

Every conversation OyeHello handles carries real customer data. We built the platform to encrypt it, restrict who can reach it, and enforce calling rules on every single call.

How we protect data

Security built into every layer.

01

Encryption everywhere

Call audio, transcripts and contact data are encrypted in transit with TLS and at rest with strong ciphers.

02

Least-privilege access

Access is scoped by role and reviewed regularly. Sensitive actions require re-authentication.

03

Audit logging

Meaningful actions are logged so you can see who did what, and when, across your workspace.

04

Isolated tenancy

Each workspace's data is logically separated so one customer's records never mix with another's.

05

Hardened infrastructure

Networks are firewalled, secrets are managed centrally and dependencies are patched on a schedule.

06

Backups and recovery

Data is backed up continuously with tested restore paths, so an incident doesn't become data loss.

Calling compliance

Compliance enforced on every call, not bolted on.

The platform checks calling windows, consent and do-not-call lists before an agent ever dials. Rules run automatically, so a campaign cannot step outside them.

01
Calling windowsAgents only dial inside the hours you're allowed to, per region.
02
DND and NCPR scrubbingNumbers on do-not-call lists are filtered out before any call.
03
Consent trackingOpt-outs are captured on the call and honoured on the next one.
04
Frequency capsContacts can't be over-dialled beyond the limits you set.
Pre-call checks
Gate · +91 98765 43210
Calling windowAllowed
DND / NCPR listClear
Consent on fileValid
Frequency capWithin
VerdictCleared to dial
Data handling

You stay in control of your data.

01

Data residency

Your data is stored in-region so it stays where your rules require.

02

Export anytime

Pull your contacts, transcripts and call records whenever you need them.

03

Deletion on request

Ask us to delete a contact or a workspace, and it's removed.

04

No training on your data

We don't use your call content to train models for anyone else.

Found a vulnerability?

We take reports seriously and respond fast. Reach our security team directly and we will work with you on a fix.