COD order confirmation calls, handled by an AI agent
Before a cash-on-delivery parcel leaves your warehouse, an AI agent calls the buyer. It checks they really placed the order, re-checks the delivery address and asks if they still want it. You ship only the orders that are confirmed.
Hi Rahul, this is a quick confirmation call for your recent order 4821 of rupees 1,299. Do you have a moment?
CUSTOMERHaan, bolo. Wahi order hai, par flat number 302 hai, 203 nahi.
Why COD verification matters
Cash-on-delivery orders are easy to place and easy to refuse. Some are placed by mistake, some with a wrong address, and some by people who change their mind before the parcel arrives.
Every refused parcel travels back to you (return to origin, or RTO). You pay shipping both ways and the stock is stuck in transit. Calling every COD order by hand takes a team, and those calls are hard to do at night or at weekends when orders pile up.
COD verification automation means a short call goes out for each order, at the right time, and the answer is written down for you.
How the AI agent confirms a COD order
Start from the ready-made agent template, then change any step in the visual flow builder. Test it by typing, by talking in your browser, or with a real call to your own phone before you publish.
The order reaches OyeHello
Send each new COD order from your store with the REST API, a webhook data stream, Zapier or Make. Or upload a CSV of the day's orders as a campaign.
The agent calls the buyer
It greets them by name and reads out the order number and amount, so they know exactly which order the call is about.
It confirms the order is real
It asks whether they placed the order. If they say no, or want to cancel, it accepts that politely and never argues.
It re-checks the address
It reads the delivery address on file and asks if it is correct and current. Any correction is written down.
It confirms they still want it
It asks if they still want the order, and reminds them that payment is collected at the door. It never asks for card, UPI or OTP details.
The result lands on your board
Each call is tagged with an outcome and the answers are saved as clean fields. Confirmed orders can go to your system by webhook; cancelled ones stay out of the shipping run.
Call first, then a WhatsApp follow-up
Calls and WhatsApp work together. During the call the agent can send an approved WhatsApp template, such as the order summary. After the call, your outcome board can send a WhatsApp on its own.
WhatsApp on OyeHello →- Send the order details on WhatsApp while the buyer is still on the line
- If nobody picks up, a column on your board can send a WhatsApp follow-up hours later, cancelled automatically if they reply
- If the buyer replies on WhatsApp, a WhatsApp AI agent can carry on the conversation with the call's context
What you connect
Shopify
Connect your store in a few clicks. The agent can look up an order's status during the call and note the outcome on the Shopify customer's profile.
REST API and webhooks
Place a call for each new order from your own backend, and get signed webhooks back with the outcome and answers.
Data streams
Feed orders in from a webhook, Zapier, Make or a Google Sheet, and each one is called as it arrives.
CSV upload
Upload a list of orders, map the columns to the agent's placeholders and run it as a campaign.
Google Sheets
Log every confirmation as a row in a sheet your team already uses.
Slack
Post call outcomes to a channel so the warehouse team sees cancellations straight away.
Calling rules are checked before every dial
Your calling rules are checked before every number is dialled, not after. Consent and opt-outs are kept in a tamper-evident record you can export.
Security and compliance →- The agent never asks for card, UPI, OTP or bank details on a COD call
- A cancellation is accepted politely, with no pressure to keep the order
- Numbers on India's DND register, your do-not-call list or opted out are never dialled
- Calls only go out within the pack’s calling hours: 10am to 9pm IST on the India pack, TRAI’s default for promotional calls
- Frequency caps limit how often one person is called and the gap between calls
- Block calling on holidays and festival dates you choose
- "Don't call me" is recorded and blocks that number across your workspace
- Optional opening line that says it is an AI assistant, in the caller's language
- Every skipped call shows which rule stopped it
Confirm orders in your buyer's language
Pick a language for the agent and it speaks it for the whole call. It only switches when the buyer clearly asks, for example "Hindi mein baat karo". Names from your order list are written in the agent's script so they are pronounced properly.
What a COD confirmation call costs
One price for every call: ₹6/min, paid from a prepaid wallet. No plans, no minimums. Every new workspace gets ₹1,000 of free credit.
See full pricing →Calls are billed per minute, rounded up, so a 40-second call counts as one minute. Calls blocked by your calling rules cost nothing. These amounts come out of your wallet with no GST; GST (18%) is added only when you top up. These figures are arithmetic on call length only; your real call lengths show in your call logs.
COD confirmation calls: common questions
It is a short call to the buyer before a cash-on-delivery order ships. The AI agent checks they placed the order, re-checks the delivery address and confirms they still want it, then saves the answers for you.
Yes. OyeHello connects to Shopify from the Integrations page. The agent can look up an order's status during the call and note the outcome on the customer's profile. New orders reach OyeHello through the REST API, a webhook data stream, Zapier or Make.
Calls are billed per minute at ₹6/min, rounded up to the next minute. Calls that are blocked by your calling rules cost nothing. There are no plans or minimums, and every new workspace gets ₹1,000 of free credit to try it.
Busy and unanswered numbers are retried after a gap you choose. If the call reaches voicemail, the agent can end the call instead of talking to a machine. You can also send a WhatsApp follow-up from your outcome board.
No. The ready-made COD agent is told never to ask for card, UPI, OTP or bank details. It reminds the buyer that payment is collected at the door.
Yes. The COD agent is a ready-made template you open in the visual flow builder. You can edit every step, test it in your browser or with a call to your own phone, and publish when it sounds right.
Confirm your next COD order with an AI call
Start from the ready-made COD confirmation agent, test it on your own phone, and pay only for the minutes you use.