LiveCalls · Website chat · WhatsApp

One workspace for AI calls, chat and WhatsApp.

Build an agent in the visual flow builder, ground it in your own knowledge, and put it on phone calls, your website or WhatsApp. Every conversation lands on an outcome board, inside the rules you set. No code, one place.

Get started freeBook a demo
3Channels: calls, chat, WhatsApp
11Indian languages
37Natural voices
0Plans or seat fees
A tour of the platform

Build, talk, operate, control.

Everything a customer-conversation team needs, from designing the agent to grading what it said, working together in one workspace.

01 — 02Build
01 · Agents & flow builder

Build the agent on a visual map.

Every agent is built in the flow builder: steps and arrows that greet, ask, collect answers, look things up, transfer or end the conversation. Describe it in a sentence and the AI drafts the flow, tests it against difficult callers and fixes the weak spots. Or start from one of 23 ready-made templates.

  • Edit the flow by hand, or ask the AI to change it in plain words
  • Global rules the agent follows on every step
  • Distress handling: calms upset callers and offers a person
  • Tools: book meetings, look up your data, call your API, send a WhatsApp
  • Warm or cold transfer, only to numbers you approve
  • Voicemail handling and a polite, confirmed goodbye
  • AI disclosure switched on per agent, call recording for your workspace
  • 37 natural voices, 11 Indian languages, scripts in Hinglish
  • Test free in a text simulator, in your browser, or with a call to your phone
LQLead QualifierPublishedFlow · Outbound · HindiVoiceNeha · warmStepsGreet → Qualify → BookToolsBook meeting · TransferDisclosureOn · call recordedTest in the simulator before you publish
02 · Knowledge base

Answers from your own content.

Add your FAQs, policies and product pages once. Agents answer from them instead of guessing, on calls, chat and WhatsApp, and you can see which document every answer came from.

  • Paste text, upload PDF, DOCX, TXT, CSV or HTML, or add a web page
  • Finds the right answer even when it is worded differently, including in Hindi
  • See the questions each document can answer, and add your own Q&A
  • Test it in a chat before you go live
  • Share one base across agents, or use a different one per step
Support baseReady3 sourcesRefund policyTextIndexedpricing-2026.pdf82 KBIndexedoyehello.ai/docsWeb pageIndexedAsk a question about your data…
03 — 06Channels
03 · Outbound calling

Call your whole list, on your rules.

Upload a calling list, map its columns to the agent, and pick the dates and hours. The campaign dials, retries busy and unanswered numbers after a gap you choose, and emails you a summary when it finishes.

  • CSV upload with column mapping and a sample file
  • Bad numbers removed, names written in the agent’s script
  • Start and end dates, daily calling hours, scheduled launches
  • Live progress, connect rate, cost per outcome and a funnel
  • Pause, resume, duplicate, retry or export any campaign
  • Nudges: one smart call to one person, such as an appointment reminder
  • New leads from forms, Zapier, Sheets or your CRM called as they arrive
contacts.csv12,480 rows · 3 columns mapped+91 98•••• 3210PriyaHindi+91 91•••• 6780ArjunEnglish+91 99•••• 6554MeeraRetry 2hDialing inside 10:00–21:00 · retries on
04 · Inbound & numbers

Answer every call, from your own number.

Point an Indian phone number at an agent and it answers around the clock, greets callers, and hands them to your team when they need a person. Buy numbers in a few clicks; the telecom paperwork is filed for you once your business is verified.

  • Inbound agents that open with a welcome, not a pitch
  • Opening hours with your own “we’re closed” message
  • New callers saved as contacts automatically
  • Returning callers greeted by name, with earlier calls and chats in context
  • Local, mobile and toll-free numbers, searchable by area
  • Pick which agent answers each number
  • Call a customer yourself from the browser and log a wrap-up
Your numbersBuy number+91 80 3133 7091Bangalore · LocalInbound+91 80 3531 2356Bangalore · LocalCaller IDRental renews monthly from your wallet
05 · Website chat

The same agent, on your website.

Add an AI chat bubble to your site with one line of code. Chat agents use the same flow builder, knowledge base and tools as call agents, and your team can step into any chat from the inbox.

  • Drop-in widget for plain HTML, React, Vue, Svelte or Astro
  • Your brand colour and title, in light or dark mode
  • Quick-reply chips, and answers that show their sources
  • Visitors can send screenshots and files
  • The agent can take visitors to a page or open a link
  • Inbox with live takeover and the pages each visitor viewed
  • Chat API for your own app, and a headless chat SDK
  • Public key locked to your own website addresses
Website chatLiveDelivery chargesTrack my orderTalk to a personDo you deliver to Pune?Visitor · on /pricingYes, in 2 to 3 days. Want to see the delivery charges?Agent · from Shipping policy
06 · WhatsApp

AI agents on your WhatsApp number.

Connect your own WhatsApp Business number with Meta in a few clicks and let an AI agent answer customers day and night. Your team works from a shared inbox, and campaigns reach opted-in customers with approved templates.

  • Connect with Meta and keep using the WhatsApp Business app on the same number
  • Several live numbers, each with its own agent
  • Reads photos and PDFs, understands voice notes, answers in a second language
  • Sends “Pay now” or “Book” buttons, brochures, images and approved templates
  • Inbox with takeover, assignment, round-robin, saved replies and labels
  • Templates with AI drafts and Meta approval tracking
  • Campaigns with a pre-flight check, automatic pausing and a full funnel
  • STOP and START opt-out, and marketing only to opted-in customers
  • Click-to-WhatsApp ad attribution and quality alerts
More on WhatsApp
WhatsApp inbox2 waitingAnanyaOrder statusAIRahulRefund · VIPAssigned+91 98•••• 5678From ad · Diwali saleUnassignedType / to insert a saved reply
07 — 09Operate
07 · Outcome boards & contacts

Every conversation lands on a board.

Describe the outcomes you care about in plain English and the AI builds a board. Each call, chat and WhatsApp conversation is sorted into a column, and columns can act for you.

  • A board for each campaign, inbound agent and WhatsApp agent
  • Automatic outcomes, plus fields like callback time or budget
  • A review queue for anything the AI was unsure about
  • Column actions: alert a teammate, send a WhatsApp, book a callback, update your CRM
  • Timed WhatsApp follow-ups, cancelled if the customer replies
  • Contacts: one record per person across calls, chat and WhatsApp
  • An AI brief on each contact, with notes, owner and tags
  • A follow-ups queue with callback reminders
Admissions · outcome boardInterested24Callback11Not interested38Needs review3On enter: send a WhatsApp follow-up
08 · Analytics

See what every channel produced.

Every call is transcribed, tagged and searchable. Analytics pages show what your calls, chats and WhatsApp conversations produced, what they cost, and where to improve.

  • Home: a 7-day snapshot and what needs your attention
  • Dashboard: volume, pickup, spend, outcomes, language and sentiment
  • Outcomes, call patterns and your best hours to dial
  • Phone number performance and minute-by-minute daily stats
  • Compliance analytics with a verified audit trail
  • Website chat and WhatsApp analytics, including chats from ads
  • Call logs with transcript search, recordings and CSV export
Recent callsTranscribed, tagged and searchable+91 98•••• 3210Booked+91 91•••• 6780Callback+91 99•••• 6554Not interestedSearch the words said on any call
09 · Conversation evals

Grade every conversation, automatically.

Write the checklist a good conversation should meet. An AI reviewer grades calls, website chats and WhatsApp conversations against it and explains each verdict.

  • Pass or fail, or a 0 to 10 score, with the reviewer’s reasons
  • Grade a share of conversations, with a daily cap
  • Pass rates per check and per agent, with CSV export
  • Re-grade a conversation against your latest checks
  • Send results to your own systems by webhook
Support quality3 of 4 passedGreeted the customer by namePassConfirmed the order numberPassOffered a person when askedPassNo promises on refund datesFail
10 — 11Control
10 · Compliance & consent

Rules checked before every dial.

Assign a compliance pack and every number is checked before it is dialled: calling hours, India’s DND register, your do-not-call list, frequency caps and blocked dates. Every skipped call shows the rule that stopped it.

  • Calling hours (10am to 9pm IST on the India pack), always on
  • DND / NCPR and do-not-call scrubbing, always on
  • Frequency caps and cooldowns per person
  • Holiday and festival dates blocked
  • Built-in packs, or clone one in a guided editor
  • “Don’t call me” blocks the number across the workspace
  • Tamper-evident consent and opt-out records
  • Complaints tracked against a 30-day clock
India telemarketingBuilt-in4 checks before every dialCalling hoursDND / NCPRFrequency capBlocked datesStart hour10:00End hour21:00
11 · Integrations & API

Connect your tools, or build on the API.

Connect your CRM, helpdesk, calendar, store and spreadsheets in one click, and switch each tool on per agent. Developers get a REST API and signed webhooks for calls, chats and WhatsApp, plus the website chat SDK.

  • Look customers up, log outcomes and book meetings mid-call
  • Outcomes pushed after the call, so calls stay fast
  • Call your own API mid-conversation, signed, with encrypted secrets
  • REST API with scoped keys, test keys and simulated calls
  • Signed webhooks with retries, replay and per-agent filters
  • Website chat SDK for your site or app
See all integrations
Webhook deliveriesSignedCall finishedcrm.example.comDeliveredWhatsApp message receivedcrm.example.comDeliveredChat handed to a persondesk.example.comRetryingReplay any delivery from the log
Integrations

Plugs into the tools you already run.

One-click CRM, helpdesk, calendar, store and spreadsheet connectors, WhatsApp as a channel, plus a REST API and signed webhooks for everything else.

See all integrations
  • Google CalendarGoogle Calendar
  • Cal.comCal.com
  • CalendlyCalendly
  • HubSpotHubSpot
  • SalesforceSalesforce
  • Zoho CRMZoho CRM
  • ZendeskZendesk
  • ShopifyShopify
  • SlackSlack
  • Google SheetsGoogle Sheets
  • WhatsAppWhatsApp
How it works

Live in three steps.

  1. Build your agent

    Start from a template or describe the conversation and let the AI draft the flow. Pick a voice, attach knowledge, tools and a compliance pack, and test it free.

  2. Pick a channel and connect

    Put it on a phone number, your website or WhatsApp, and connect your CRM, calendar and helpdesk in a few clicks, or use the REST API and webhooks.

  3. Launch and measure

    Go live, watch conversations land on outcome boards, step in from the inbox when needed, and grade quality with analytics and evals.

Trust & control

Your team, your money, your data.

Clear roles for every teammate, a prepaid wallet you control, and privacy tools that keep customer data safe and provable.

How we keep data safe

Team & workspaces

01
  • Owner, admin and member roles
  • Per-area permissions for each teammate
  • Unlimited seats, free
  • Several workspaces with one login
  • Sign in with Google or an email code, optional 2FA

Billing

02
  • Prepaid wallet: no plans, contracts or minimums
  • Calls per minute; chats and WhatsApp per conversation
  • Free credit to start, top up by UPI, card or netbanking
  • Low-balance emails; a running call is never cut off
  • Every credit and debit in one ledger

Security & privacy

03
  • Customer phone numbers masked on screen
  • Erase one person’s data on request (DPDP)
  • Tamper-evident audit trail, exported as CSV or PDF
  • Keep your data in India (Mumbai)
  • Your data isolated from other workspaces
  • Secrets, tokens and documents encrypted at rest
FAQ

Platform questions, answered.

No. Describe the conversation and the AI drafts a flow in the visual builder, or start from a template. Pick a voice, attach knowledge and a compliance pack, test it and publish, all from the console. Developers can go further with the REST API and signed webhooks.

Phone calls (inbound and outbound), website chat and WhatsApp. Each agent works on one channel, and all of them use the same flow builder, knowledge base, tools and outcome boards. Each contact keeps one history across all three.

Agents answer from your knowledge base, follow the global rules you write once, and only offer what their tools can actually do. Conversation evals grade calls and chats against your own checklist so you can catch gaps.

Yes. Upload a list, set the dates and calling hours, and the campaign dials with automatic retries, inside your compliance pack’s calling window and frequency caps. You see live progress, connect rate and cost per outcome.

The opening AI disclosure is a setting on each agent, so you decide. Calls are recorded for your workspace by default, every call gets a full transcript, and recorded calls can be played back from the call details.

One prepaid wallet and no plans. Calls are billed per minute, and website chat and WhatsApp per AI conversation, from the same wallet. See the Pricing page for current rates.

HubSpot, Salesforce, Zoho CRM, Zendesk, Shopify, Slack, Google Sheets, Google Calendar, Calendly and Cal.com, with WhatsApp as a channel, plus a REST API and signed webhooks for everything else.

See the platform on your own use case.

Build your first agent free, or book a demo and watch OyeHello handle a live conversation on a call, in chat or on WhatsApp.

Get started freeTalk to sales