WhatsApp AI agent that answers every message.
OyeHello puts an AI assistant on your own WhatsApp Business number. It replies to customers at any hour, and your team can read every chat and take over whenever they want.
Your customers get answers. Your team stays in control.
AI replies, day and night
Your assistant answers customer messages on your own WhatsApp number: questions, order and service updates, appointment booking. It replies in the customer’s language and follows the instructions and knowledge you give it.
Several numbers, each with its own agent
Run more than one WhatsApp number at once, for sales, support or each branch. Every number gets its own agent. Choose which number sends messages that are not part of a chat.
A second language when the customer wants it
The chat switches to your second language when the customer asks or writes in it. Romanized Hindi counts as Hindi. Customers can also send photos, PDFs and voice notes, and the assistant understands them.
Buttons, links and files
Offer tappable replies, a “Pay now” or “Book” button, or send a brochure, menu, image or video. The assistant can also send an approved template in the middle of a chat, such as a booking confirmation.
Your team can step in any time
Every conversation appears in a shared inbox. A teammate can take over, reply, and hand the chat back. When the assistant cannot help, it passes the chat to a person and alerts your team.
Assign chats, share the load
Assign a conversation to a teammate, or hand chats out in turn. Messages nobody is handling wait in one queue, and customers get an offline note. Owners and admins get an email when a chat needs a person.
Saved replies and labels
Type a slash to insert a saved answer. Tag chats with labels such as VIP or Refund. The inbox shows how long you can reply freely and moves you to templates after that.
Keep using the WhatsApp Business app
Already answer customers from the WhatsApp Business app? Connect the same number and bring in your contacts and recent chats. When you reply from your phone, the assistant stays quiet in that chat.
Approved message templates
Write templates yourself, draft them with AI or start from a library. Send reminders and updates using templates approved by Meta, one at a time or as a campaign, only to customers who agreed to hear from you. Add images, videos, documents and buttons, in several languages.
Campaigns that look after themselves
Message a whole list with an approved template. Before you send, see who will get it, who will not and why, and the estimated Meta cost. A campaign pauses itself if quality drops or Meta limits it, then resumes without losing anyone.
Calls and WhatsApp work together
A voice agent can send a WhatsApp message during a call, and the chat carries on with full context when the customer replies. A customer can ask on WhatsApp for a call back, and an agent rings at the time they chose.
Opt-out respected instantly
When a customer replies STOP, they are not messaged again until they choose to opt back in. Erasing a contact also erases their WhatsApp content.
Reports on every conversation
See how many chats the assistant handled, which ones needed your team, delivery and read rates for your messages, and which ads brought customers to WhatsApp, with stats for each ad. Search past chats and export them.
Quality and account alerts
Get an email and a webhook when a number’s quality drops or Meta restricts your account, plus a reminder before your Meta access expires.
Grade every conversation
An AI reviewer checks each WhatsApp chat against your own checklist and shows a pass or fail, or a score, with its reasons.
API and webhooks
Start chats, send messages and manage templates from your own systems. Signed webhooks tell you about new messages, chat hand-offs and quality changes. Connect Zendesk, Freshdesk or your own helpdesk to take over and hand back chats.
Live in three steps.
Connect with Meta
Sign in with Facebook and choose or create your WhatsApp Business account and number. Your account stays yours.
Set up your assistant
Describe your business, add your FAQs and documents, test it in a simulator or with a QR code on your phone, and choose when the assistant should hand a chat to your team.
Go live
Customers message your number as usual. The assistant replies, your team watches the inbox and steps in when needed.
Messages run on your own WhatsApp Business account through Meta’s WhatsApp Cloud API. We use your account details, your customers’ messages, delivery updates and your templates only to reply to your customers, show conversations to your team, send the messages you ask for, and report on them.
Each business sees only its own data. We do not sell it, share it with other businesses or use it for advertising. You can disconnect WhatsApp at any time, and anyone can ask us to delete their data.
Put your WhatsApp number to work.
Connect your number with Meta, set up your assistant, and start answering customers today.