Frequently asked questions.

Sign-up takes a couple of minutes. Start from a ready-made template or let the AI draft a flow, test it free, then publish. Website chat can go live as soon as you add the widget. Live phone calls need business verification (KYB), a number and wallet balance, and WhatsApp needs your Business number connected with Meta.

No. Describe the conversation and the AI drafts a flow in the visual builder, or start from a template. Pick a voice, attach a knowledge base and a compliance pack, test it and publish, all from the console. Developers can go further with the REST API and signed webhooks whenever they want.

Yes. Create a workspace, build an agent and test it for free in the text simulator or by talking to it in your browser. Every new workspace also gets free credit once your business is verified. Live outbound calling begins once you complete KYB, link a number and add wallet balance.

Every agent is built in the visual flow builder: a map of steps that greet, ask, collect answers, look things up, transfer or end the conversation. Describe the call in a sentence and the AI drafts the flow and tests it against difficult callers, or edit it yourself. Global rules you write once apply on every step.

Paste text, upload files such as PDF, DOCX, TXT or CSV, or add a web page. Agents answer from your content instead of guessing, even when the customer words a question differently or asks in Hindi. You can see the questions each document can answer, add your own Q&A, and test the base before going live.

Book meetings on your calendar, look customers up in your CRM or store, open helpdesk tickets, call your own API, send a WhatsApp, and transfer to your team, warm or cold, only to numbers you approve. It can also hang up politely on voicemail, and calm an upset caller and offer a person. You switch each tool on per agent.

Yes. Type as the customer in the free text simulator, talk to the agent through your laptop microphone, or have it ring your own phone to hear exactly what customers will hear. The builder also lists anything that would break a call before you publish.

You decide. The opening line saying the caller is talking to an AI assistant, and that the call is recorded, is a setting on each agent and is spoken in the caller’s language. Call recording is set for your whole workspace and is on by default. Every call gets a full transcript either way.

Eleven: English, Hindi, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telugu. They work on calls, website chat and WhatsApp, and you can write your script in natural Hinglish.

A voice agent speaks the language you set and switches only when the caller clearly asks, for example “Hindi mein baat karo”. WhatsApp agents can also have a second language they move to when the customer writes in it, and Romanised Hindi counts as Hindi.

Choose from 37 natural male and female Indian voices and preview each one in your language before you pick. Every voice speaks every supported language, uses the right gender forms in Hindi and other Indian languages, and fills short pauses so calls do not feel robotic.

Upload a CSV, map its columns to the agent, and set start and end dates and daily calling hours. The campaign removes bad numbers, dials inside your compliance pack’s rules, retries busy and unanswered numbers after a gap you choose, and emails a summary when it finishes. You can pause, resume, duplicate or export it any time.

Yes. A nudge is one smart AI call to one person, such as an appointment or delivery reminder. It waits for calling hours, retries, and reports one result. You can trigger nudges from the console or the API, or have new leads from a form, Zapier, Google Sheets or your CRM called as they arrive.

Yes. Point a number at an inbound agent and it answers around the clock with a welcome greeting. Set opening hours with your own closed message, and the agent hands callers to your team when they need a person. New callers are saved as contacts, and returning callers are greeted by name.

Buy local, mobile or toll-free Indian numbers from the Numbers page, searchable by area. After your business is verified, the telecom paperwork is filed for you. Numbers are rented monthly from your wallet, separately from calling minutes, and you pick which agent answers each one.

KYB is Know Your Business verification. Telecom rules require a verified business before you can buy numbers and place live calls, which keeps the network trusted and your campaigns compliant. It is usually cleared in under a day.

Yes. Messages go out from your own verified business number. Connect it with Meta’s sign-in window in a few clicks, run several numbers at once (for example sales, support and branches), each with its own AI agent, and keep using the WhatsApp Business app on the same number if you already do.

Meta bills its own template message fees separately, to the payment method on your WhatsApp Business account. OyeHello charges per AI conversation from your wallet, and chats where only your offline note was sent are free. See the Pricing page for our current rates.

Create a chat agent with the same flow builder, knowledge base and tools as your call agents, then add the widget to your site with one line of code. It matches your brand colour, shows suggested replies, accepts screenshots and files, and can take visitors to a page or open a link. A chat API lets you run the same agent in your own app.

Yes. Website chats and WhatsApp conversations appear in an inbox where a teammate can take over, reply and hand back to the AI. On WhatsApp you can assign chats or share them out in turn, use saved replies and labels, and get an email when a customer is waiting. For website chats you also see the pages the visitor viewed.

Yes, to customers who opted in. Write templates yourself or draft them with AI, track Meta’s approval, then message a whole list. A pre-flight check shows who will get it and the estimated Meta cost, the campaign pauses itself if quality drops, and replies go to your agent. Customers can reply STOP to opt out.

A Kanban board for each campaign, inbound agent and WhatsApp agent. Describe the outcomes you care about in plain English and the AI builds the columns, then every conversation is sorted into one. Columns can act for you: alert a teammate, send a WhatsApp follow-up, schedule a callback or update your CRM.

An AI reviewer that grades calls, website chats and WhatsApp conversations against your own checklist, with a pass or fail or a 0 to 10 score and its reasoning. Grade a share of conversations with a daily cap, see pass rates per check and agent, and export them.

Contacts keep one record per person across calls, chat and WhatsApp, with an AI brief. Analytics pages cover volume, pickup, spend, outcomes, best hours to dial, number performance, compliance, website chat and WhatsApp. Call logs are searchable by the words said and export to CSV.

Compliance packs check every number before it is dialled: calling hours (10am to 9pm IST on the India pack, TRAI’s default for promotional calls), India’s DND / NCPR register and your do-not-call list (both always on), frequency caps and blocked dates. Every skipped call shows the rule that stopped it, and “don’t call me” requests block the number across your workspace.

Yes. Start from a built-in pack, clone it, and adjust caps, cooldowns and blocked dates in a guided editor that will not let you save illegal settings. The calling-hours window and DND scrubbing are always on.

Calls are recorded for your workspace by default and can be played back from the call details. Every call has a full transcript with speaker labels. Consent and opt-out records are kept in a tamper-evident trail you can export as CSV or PDF.

You can keep your workspace data in India (Mumbai) from the day you sign up. Each workspace’s data is isolated from every other customer, customer phone numbers are masked on screen, and secrets, tokens and documents are encrypted at rest.

Yes. Erase one person’s data, including transcripts, recordings and WhatsApp messages, from the console or the API, while your compliance proof is kept. The erased number goes on your do-not-call list automatically.

One prepaid wallet and no plans. Calls cost ₹6/min, billed per started minute. Website chat and WhatsApp AI conversations draw from the same wallet at the rates on the Pricing page. No base fee, no seat fees, no commitments.

Active calls finish and new calls pause until you top up, so you are never cut off mid-conversation. We email a low-balance warning before you get there.

Yes. Connect HubSpot, Salesforce, Zoho CRM, Zendesk, Shopify, Slack, Google Sheets, Google Calendar, Calendly and Cal.com, mostly with one click, and switch each one on per agent. Agents can look customers up and book meetings mid-call, and outcomes are pushed to your tools after the conversation.

Yes. A REST API lets you place and schedule calls, send nudges, run chat and WhatsApp conversations, manage agents, contacts and boards, and read analytics. Signed webhooks push call, chat and WhatsApp events to your systems, with retries and replay. Test keys let you build without dialling or paying.

The website chat SDK adds the chat widget to any site, or gives you a headless client to build your own chat design in your site or app. Everything else is available through the REST API and webhooks.