Frequently asked questions.

Most teams launch their first agent within days. Design an agent, complete KYB, link a number and go live. No engineering is required for the standard setup.

No. Describe the call, pick a voice, attach a knowledge base and a compliance pack, then publish, all from the dashboard. Developers can go deeper with the REST API and webhooks whenever they want.

Yes. Create a workspace, build an agent and run test calls for free. Live outbound calling begins once you complete KYB, link a number and add wallet balance.

Use single-prompt for straightforward calls like reminders or confirmations. Use multi-prompt for branching flows where the conversation changes with the answer, such as qualification or troubleshooting.

Build a base from text snippets, uploaded files and crawled links. Agents answer from your indexed content instead of guessing, and you keep adding sources as products and policies change.

Agents can book a meeting, transfer to a human with context, send an SMS and call a webhook to read or write data in your systems mid-call. You attach the tools an agent is allowed to use when you build it.

Yes. Run a simulated customer or place a real test call to your own number to hear the voice, check the flow and review the transcript before you publish and start dialing.

OyeHello supports 11 languages and dialects, including English and Hindi. Coverage keeps expanding, and each language ships with natural, tuned voices.

Yes. A single agent can detect the caller language during the conversation and switch fluently without dropping context, so you do not need a separate agent per language.

Voices are ultra-natural and low-latency, tuned per language and accent. On paid plans you get premium voices designed to sound like a confident human rep rather than a robot.

Median response latency is under 650ms, fast enough that callers speak and are answered as they would with a person, including natural turn-taking and interruptions.

The auto-dialer places up to 1,000 calls a minute with smart retries and scales to thousands of concurrent calls, while respecting your calling window and frequency caps.

Upload a CSV, map columns to variables, and optionally remove invalid records and transliterate names to the agent language. The list is processed and shown as a table before the campaign runs.

Buy local, toll-free or mobile numbers from the Numbers page after completing KYB. Numbers are rented monthly and billed separately from calling minutes.

KYB is Know Your Business verification. Telecom rules require a verified business before you can buy numbers and place live calls, which keeps the network trusted and your campaigns compliant.

Yes. Built-in compliance packs enforce calling windows, DND and NCPR scrubbing, frequency caps and occasion suppression on every dial, so campaigns respect the rules automatically.

Yes. Create a pack, choose the gates you need, set parameters like start and end hours, and assign it to agents and campaigns. Some gates, like DND scrubbing, are always on.

Every call is recorded and transcribed, and retained for audit and QA. Data is encrypted in transit and at rest, and you control retention according to your policies.

Enterprise and on-premise plans include data residency controls, so you choose where workspace data is stored and processed. On-premise runs entirely in your own cloud or VPC.

OyeHello is pay as you go: calls are billed per minute against a prepaid wallet, with optional auto-recharge so campaigns never pause.

Active calls finish and new calls pause until you top up. With auto-recharge enabled the wallet refills automatically at the threshold you set, so campaigns keep running without manual intervention.

Yes. Agents sync calls, leads and outcomes to your CRM and helpdesk, trigger webhooks for call events, and integrate with calendars, WhatsApp and telephony providers out of the box.

Yes. A clean REST API and webhooks let you create agents, launch campaigns, stream call events and write outcomes back into your systems, so you can drive OyeHello end to end from your own stack.