Call on the first failed attempt, reconfirm the address, and rebook a slot, so shipments get a second attempt instead of returning to origin.
Confirm the slot and recipient availability before the rider sets out, so trips are not wasted on absent customers.
Arrange return and exchange pickups with zero back-and-forth, capture the reason code, and sync it to your WMS.
Proactive out-for-delivery and status calls that keep customers informed end to end and cut inbound support load.
Every logistics agent ships with the generic-safe pack, so delivery and pickup calls stay respectful, well-timed, and fully logged.
See compliance packsPlug in your order and courier systems so failed-delivery events trigger a call automatically, with shipment fields as variables.
Choose NDR, window confirmation, or pickup, set the language and window, and attach the generic-safe compliance pack.
Go live, watch reattempts and pickups sync back to your OMS, and scale to thousands of concurrent calls on peak days.
"OyeHello's NDR agent gave us back a third of our returns. It calls faster than any human desk could, in the customer's own language, and books the reattempt straight into our OMS."
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