Confirm and reschedule deliveries before they fail
OyeHello agents call customers the moment a delivery fails, confirm slots before the rider sets out, and keep recipients updated on WhatsApp and website chat, in the language they speak.
ನಮಸ್ಕಾರ, ನಿಮ್ಮ ಪಾರ್ಸೆಲ್ ಇಂದು ತಲುಪಿಸಲಾಗಲಿಲ್ಲ. ನಾಳೆ ಬೆಳಗ್ಗಿನ ಸ್ಲಾಟ್ ಬುಕ್ ಮಾಡಲೆ?
CALLERಹೌದು, ನಾಳೆ ಬೆಳಗ್ಗೆ 10 ಗಂಟೆಗೆ ಸರಿಯಾಗಿರುತ್ತದೆ.
Ready-made flows for every delivery
Failed-delivery calls
Call on the first failed attempt, reconfirm the address, and rebook a slot, so shipments get a second attempt instead of returning.
Delivery-window confirmation
Confirm the slot and that the recipient will be there before the rider sets out, so trips are not wasted.
Shipment updates on WhatsApp
Send out-for-delivery and status updates from your own WhatsApp number with approved templates. Recipients reply to reschedule.
Rescheduling by message
A WhatsApp agent takes the new slot or address and passes anything it cannot settle to your team in the inbox.
Where is my parcel?
Website chat answers tracking and policy questions. It can check a shipment through your own tracking API using a webhook tool.
Reverse pickup
Arrange return and exchange pickups, capture the reason, and send the result to your systems by webhook.
Reach customers without over-calling
Calling rules are checked before every number is dialled, so delivery and pickup calls stay respectful and well-timed.
See compliance packsFrom failed delivery to booked reattempt
Send in your shipments
Upload a CSV, or trigger a call from your own systems with the REST API. Your order ID comes back on every webhook.
Pick your flow
Start from a ready-made NDR template or build your own. Choose the channel, language and calling window.
Launch and watch
Reattempts and pickups land on an outcome board, and column actions can notify a teammate or call your webhook.
Supply & logistics, answered
When a delivery fails, the agent calls to reconfirm the address and reschedule. Before dispatch, it can confirm the slot, and a WhatsApp agent can take reschedule requests by message.
Yes. Agents work in 11 Indian languages across calls, website chat and WhatsApp.
Through a REST API and signed webhooks. You can attach your own IDs to calls and get them back on every event.
Yes. Calls can be transferred to your team, and chats on your website or WhatsApp can be taken over from the shared inbox.
Put your delivery conversations on autopilot
See OyeHello handle a live delivery call or WhatsApp reschedule on your own shipments.