NDR resolution
Call on the first failed attempt, reconfirm the address, and rebook a slot, so shipments get a second attempt instead of returning to origin.
Voice AI for delivery & supply chain
Cut RTO on every failed delivery
OyeHello voice agents call customers the moment a delivery fails, reconfirm the address, reschedule a slot, and arrange pickups, across thousands of shipments a day, in the language your customer speaks.
Lower RTODND scrubbedOMS & WMS ready10+ languages
−31%
RTO after NDR calls
200K+
Coordination calls / month
<330ms
Median response latency
24/7
Peak-season coverage
Call flows
Ready-made flows for every logistics call
Delivery-window confirmation
Confirm the slot and recipient availability before the rider sets out, so trips are not wasted on absent customers.
Reverse pickup
Arrange return and exchange pickups with zero back-and-forth, capture the reason code, and sync it to your WMS.
Shipment status updates
Proactive out-for-delivery and status calls that keep customers informed end to end and cut inbound support load.
Compliance
Reach customers without over-calling
Every logistics agent ships with the generic-safe pack, so delivery and pickup calls stay respectful, well-timed, and fully logged.
See compliance packs- DND / NCPR scrubbing and opt-out capture
- Configurable calling window
- Frequency caps to avoid over-calling
- Real-time OMS, WMS, and CRM sync
- Language matched to the delivery pin code
- Every call recorded and retained
How it works
From failed delivery to booked reattempt in days
- 1
Connect your OMS
Plug in your order and courier systems so failed-delivery events trigger a call automatically, with shipment fields as variables.
- 2
Pick your flow
Choose NDR, window confirmation, or pickup, set the language and window, and attach the generic-safe compliance pack.
- 3
Launch and scale
Go live, watch reattempts and pickups sync back to your OMS, and scale to thousands of concurrent calls on peak days.
"OyeHello's NDR agent gave us back a third of our returns. It calls faster than any human desk could, in the customer's own language, and books the reattempt straight into our OMS."
FAQ
Supply & logistics, answered
How does OyeHello reduce RTO?
When a delivery fails, OyeHello calls within minutes to reconfirm the address, reschedule a slot, or capture a cancellation, so shipments get a second attempt instead of returning to origin.
Can it handle regional languages?
Yes. A single agent detects the customer’s language mid-call and responds fluently across 10+ languages, matched to the delivery pin code.
Does it integrate with our OMS and courier partners?
OyeHello syncs call outcomes to your OMS, WMS, and CRM in real time, and can trigger reattempts or pickups through your existing courier integrations.
How many calls can it place during peak?
The dialer scales to thousands of concurrent calls, so sale-day and festival-season volume is handled without adding call-desk headcount.
Explore other industries
Put your delivery calls on autopilot
See OyeHello handle a live NDR call on your own shipments. Most teams go live within a week.